pk60 Privacy Policy

1. Who We Are

This Privacy Policy is issued by pk60 ("pk60", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at pk60.app. pk60 acts as the data controller in respect of the personal data of registered players and visitors to the Platform. If you have any questions about how pk60 handles your personal information, please contact us through the Live Chat available 24/7 on the Platform, or refer to the contact details in Section 14 of this Policy.

2. Data We Collect

pk60 collects the following categories of personal data in connection with your use of the Platform:

• Identity Data: Full name, date of birth, gender, nationality, and CNIC (Computerised National Identity Card) number as submitted during KYC verification.
• Contact Data: Email address and Pakistani mobile phone number provided at registration or during account management.
• Financial Data: Payment method details (JazzCash wallet number, Easypaisa account, bank account details for HBL, UBL, Meezan Bank, Bank Alfalah, or USDT wallet address), transaction amounts, and deposit and withdrawal history.
• KYC Documents: Copies of your CNIC (front and back), proof of address documentation, and any additional identity documents submitted to satisfy verification requirements.
• Gaming Data: Betting history, game session logs, wagering patterns, bonus usage, and account balance history.
• Technical Data: IP address, device type, operating system, browser type, session timestamps, and approximate geolocation derived from IP address.
• Communications Data: Records of your correspondence with pk60 customer support, including Live Chat transcripts and any support tickets.
• Marketing Preferences: Your stated preferences regarding marketing communications from pk60.

3. How We Collect Data

pk60 collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC, making deposits or withdrawals, contacting support, or updating your account profile.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and similar technologies when you access and interact with pk60.app. For full details, see Section 7 (Cookies & Tracking).
• Third-party sources: Identity verification data may be cross-referenced against third-party KYC service providers and fraud prevention databases to confirm authenticity and detect prohibited conduct.
• Payment processors: Transaction confirmation and status data shared by payment processing partners including JazzCash, Easypaisa, and supported banking institutions.

4. Legal Bases for Processing

pk60 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and pk60, including account creation, deposit processing, game access, and withdrawal fulfilment.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including KYC/AML obligations, age verification, and fraud prevention.
• Legitimate interests: Processing carried out to pursue pk60's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and service improvement — where such interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent, primarily in respect of marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. How We Use Your Data

pk60 uses the personal data it collects for the following purposes:

• To create, manage, and maintain your pk60 account and deliver the gaming and betting services you request.
• To verify your identity and age through KYC procedures prior to enabling withdrawal access.
• To process deposits and withdrawals in PKR via your chosen payment method.
• To detect, investigate, and prevent fraud, money laundering, prohibited account activity, and underage gambling.
• To manage bonus eligibility, enforce wagering requirements, and administer promotional offers.
• To enforce pk60's Terms & Conditions and responsible gaming obligations including self-exclusion enforcement.
• To provide customer support and respond to your queries, complaints, and account requests.
• To send you transactional communications relating to your account, deposits, withdrawals, and security alerts.
• To send you marketing communications about pk60 promotions, where you have opted in or where pk60 has a legitimate interest in doing so — in either case subject to your right to opt out.
• To analyse usage patterns, improve platform performance, and develop new features and services.
• To comply with legal and regulatory obligations applicable to pk60's operations.

6. Data Sharing & Disclosure

pk60 does not sell your personal data. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment partners — solely to process your financial transactions.
• KYC and identity verification providers: Third-party services used to verify the authenticity of identity documents and cross-reference against fraud or sanctions databases.
• Game software providers: Licensed game studios whose software is integrated into pk60 may receive limited technical data necessary to deliver game functionality and audit game outcomes.
• IT and infrastructure providers: Cloud hosting, security, and analytics vendors who process data on behalf of pk60 under strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory mandate, pk60 may disclose player data to competent authorities without prior notice to you.

All third-party processors engaged by pk60 are contractually obligated to process personal data only in accordance with pk60's instructions and to implement appropriate technical and organisational security measures.

7. Cookies & Tracking Technologies

pk60.app uses cookies and similar tracking technologies to operate the Platform and improve your experience. The categories of cookies used include:

• Strictly necessary cookies: Required for core Platform functionality including session management, authentication, and security. These cannot be disabled without significantly impairing your use of the Platform.
• Functional cookies: Used to remember your preferences such as language settings and to personalise your experience on pk60.
• Analytics cookies: Used to collect aggregated statistical data about how players interact with pk60.app, enabling us to identify areas for improvement. Data collected via analytics cookies is not used to identify individual players.
• Fraud prevention cookies: Used to identify unusual or suspicious activity patterns associated with account access and transaction behaviour.

You can manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will impair Platform functionality. pk60 does not use third-party advertising or retargeting cookies.

8. Data Retention

pk60 retains personal data for the following periods unless a longer retention period is required by law:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years following account closure, in order to meet anti-money laundering and fraud prevention regulatory requirements.
• Transaction and gaming records: Retained for a minimum of 5 years from the date of each transaction, as required by financial record-keeping obligations.
• Customer support records: Retained for 3 years from the date of last contact.
• Technical and log data: Retained for up to 12 months from collection.
• Marketing preference records: Retained until you withdraw consent or request deletion.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

9. Data Security

pk60 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and pk60 servers.
• Encryption at rest for sensitive data categories including KYC documents and financial records.
• Role-based access controls ensuring that personal data is accessible only to pk60 personnel with a legitimate operational need.
• Regular security assessments and penetration testing of Platform infrastructure.
• Two-factor authentication options for all player accounts to prevent unauthorised access.

While pk60 takes all reasonable steps to protect your data, no online system can guarantee absolute security. In the event of a data breach that poses a risk to your rights, pk60 will notify affected players and relevant authorities in accordance with applicable legal obligations.

10. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by pk60:

• Right of access: You may request a copy of the personal data pk60 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pk60's legal retention obligations.
• Right to restriction: You may request that pk60 restrict processing of your data in certain circumstances, such as while a correction request is being assessed.
• Right to data portability: Where processing is based on your consent or on contract, you may request a machine-readable copy of data you have provided to pk60.
• Right to object: You may object to processing based on legitimate interests, including direct marketing. All marketing opt-out requests are actioned promptly.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact pk60 support via Live Chat or at the email address in Section 14. pk60 will respond within 30 days of receiving a verifiable request.

11. Children's Privacy

pk60 does not knowingly collect, process, or retain personal data from any individual under the age of 18. The Platform is strictly for adults. pk60 enforces age verification through KYC procedures and will immediately close any account found to belong to a minor. If you believe a minor has submitted personal data to pk60, please contact support immediately so that the data can be located and deleted without delay.

12. Third-Party Services & Links

The pk60 Platform may contain references to services operated by third parties such as game software studios and payment processors. pk60 is not responsible for the privacy practices of third-party service providers operating under their own privacy policies. Where personal data is shared with third-party processors, it is shared under contractual data processing agreements that require those processors to protect data to a standard consistent with this Policy. pk60 does not control or accept responsibility for any third-party websites or services that are not part of pk60.app.

13. Amendments to This Policy

pk60 reserves the right to update this Privacy Policy at any time to reflect changes in law, regulatory requirements, or operational practices. Where amendments are material, pk60 will notify registered players via email or through a prominent notice on the Platform prior to the amendment taking effect. The "Last updated" date at the top of this Policy will be revised accordingly. Continued use of the Platform following any amendment constitutes your acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or pk60's handling of your personal data, please contact our data privacy team through one of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly on the pk60.app Platform.
• Email (plain text): [email protected] — please include "Privacy Request" in the subject line of your message.

pk60 takes all privacy enquiries seriously and aims to respond to written requests within 30 days of receipt.